Sunday, March 13, 2011

Secret Bank of America help line

BofA has (or had) a secret number that actually played fair with customers seeking a mortgage modification--if you were a member of congress.

Read about it here.

By limiting access to the number, BofA is, effectively, offering to help Hawaii's legislators get re-elected, whether because they publicly offer to help constituents or because they use the special access in a targeted way, perhaps to reward campaign contributors or particularly persistent, media-savvy constituents. It's worth noting a legislator's offer to use the unpublished number to help any constituent who calls doesn't change the problematic nature of this lobbying effort. Homeowners shouldn't need their legislators to intervene in order to get their banks to play ball.


BofA's letter to legislators concludes: "Your constituents, our customers, deserve a direct response to their concerns regarding their mortgage needs. This communication is just another effort on our part to ensure that we service their needs in an appropriate and timely fashion."

I couldn't agree more. With that in mind, here's the special hot line number and e-mail address that the company reserved for legislators (and specifically requested I not publish): 888-655-7622,

See full article from DailyFinance:

1 comment:

Anonymous said...

banks -oil companies - government all screwing us to death -its time for a up rising tax payers- quit acting like sheep and bitch about it -cause it wont stop till we do - they are getting richer every time a plant goes down -oil rig crashes - political unrest any where near oil and up go the prices for NO GOOD REASON - SO pull up your pants blue collars workers - enough- bitch about it-lets take back our government - FOR THE PEOPLE AND BY THE PEOPLE - NOT THE RICH - ANYONE KNOW ANY BLUE COLLARS IN THE WHITE HOUSE ????